For more than 13 years, our organisation has proudly delivered...
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Listening for Change
We believe that by listening we can help shape services that provide fair and inclusive support for those most in need.
We Exist To
Five commitments that shape every conversation we have, every report we publish, and every decision we challenge.
Champion people who are least heard
Bridge the gap between communities and decision-makers
Turn feedback into meaningful insight
Expose inequity and systemic injustice
Encourage change and highlight what works
Share your story
Our mission
Empowering communities to have a voice in the services that affect their lives.
Share your
experience
We listen, identify themes and use your voice to advocate for better services for you and your community.
Partner
with us
We work with partners to capture the voices and create services that work for everyone.
Get Information
& Support
Get information, advice, templates, and support to help you advocate for yourself.
Help us achieve our mission - Volunteer with us
Every day, people share their experiences of health and social care with us. Those experiences help shape reports, influence decision-makers and improve local services.
Our volunteers help us gather experiences, engage with communities, support research and represent the voices of local people. Every conversation you have and every hour you give helps us build the evidence needed to influence positive change.
If you’re passionate about making services better for the community, we’d love for you to join us.
Built on Experience. Driven by Change.
Community voices matter is the home of Healthwatch. We have changed our name; however, we still have the same mission. We have 10+ years’ experience of championing over 40,000 people who use health and care services around Nottingham and Nottinghamshire. Our role is to ensure communities are heard to help create fairer, more inclusive services.
“When I was admitted to hospital, I was frightened that I would lose control of something I rely on every day to stay alive. Healthwatch listened to my experience and made sure it reached the people who could make a difference. Knowing that the hospital has now changed its policy so people can continue managing their own insulin, where it is safe to do so, means others will have a better experience than I did. It shows that speaking up really can lead to change.”
– Patient with diabetes
Our Impact as Healthwatch
Over the last 10+ years we have championed the voices of over 40,000+ people in Nottingham & Nottinghamshire, here are some examples of our impact.
You Said…
“It’s scary to go into hospital and suddenly not be in control of something you rely on to keep you alive.”
We did…
We raised this with the local hospital trust. As a result, a new policy now allows patients with diabetes to self-manage their insulin during hospital stays, where it is safe to do so.
You Said…
There were serious concerns about maternity services and how families were treated when raising issues.
We did…
We raised these concerns publicly and persistently. The trust later issued a public apology in 2022, and maternity services are now part of a national independent review.
You Said…
Getting an NHS dental appointment felt impossible for many people, even when in pain.
We did…
Evidence from people’s experiences contributed to wider national recognition of a dental access crisis. NHS England made changes to parts of the dental contract, and the Health and Social Care Committee called for fundamental reform. In 2025, the government also announced 700,000 extra urgent dental appointments in England.
Events
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17 sep 2025
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Latest News & Reports
Explore our latest insights, findings, and community stories shaping better services.
Information & Resources
Find the information & resources you need to help navigate the system.
Welcome to Community Voices Matter – A Message From our CEO
For more than 13 years, our organisation has proudly delivered...
Learn MoreOrganisations we've worked with
We work with a wide range of organisations to deliver independent research, community engagement, service reviews and insight that help improve services and shape decision-making. Here are some of the organisations we’ve worked with.
